Cancellation Policy

We strive to provide our customers with the best service and flexibility. Please review our cancellation policy below:

Order Cancellation Before Shipping

Orders can be cancelled free of charge within 12 hours of placement or before they are shipped, whichever comes first.

To request a cancellation, please contact our customer support team via [email/phone/chat].

Order Cancellation After Shipping

Once an order has been shipped, it cannot be cancelled. However, you may be eligible to request a return or refund in accordance with our [Return & Refund Policy].

Custom or Made-to-Order Products

Orders for customized or made-to-order items cannot be cancelled once the production process has begun.

Refund for Cancelled Orders

If your cancellation request is approved, a full refund will be processed to your original method of payment within 7 working days.